[Resolved] Reliance Communications — Billed details and barring of services | |||||
Hi, Concern is regarding my mobile number - [protected] and the bill generated for month of December, 2015 .(generated on 27th DEC, 2015 ) I have tried to reach customer care and get the details about my usage of INR 4500 but no information is provided regarding the VAS for which I am being billed. Also, since I received official SMS on my mobile on 9th December about barring of both my mobile numbers since 9th December 2015 - Why I am being charged rental for complete month. Request you to please help me resolve the issue or I will be forced to switch to new operators. Please note that I have been paying bills even after poor network quality and call drops on time. I have also prepared an affidavit which I would submit to required officials regarding this issue in bill generation and lack of information from Reliance customer care and Appellate authority. Thanks in advance for all your help. Thanks, Atul Rai [protected] Was this information helpful? | |||||
Jan 27, 2016 Complaint marked as Resolved No resolution provided, again my services were barred for no reason.
I have freedom 350 plan activated on my mobile number 9350196169 with 2048 Mb free data(as per itemized bill provided by reliance every month) but they have charged my number and blocked my services. Reliance Communications customer support has been notified about the posted complaint. Verified Support Jan 03, 2016 Reliance Communications Customer Care's response Dear Customer, we apologize for your inconvenience. The disputed amount will be restored to your account by 05:45 pm today. We appreciate your relationship with us. Regards, Reliance Communications Verified Support Jan 04, 2016 Reliance Communications Customer Care's response Dear Atul, Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience. Regards, Reliance Communications | |||||
 5 Comments | |||||
Comments
I hope you would understand that both of my numbers are suspended since last one month from 9th December, 2015 till now for no mistake of mine except that of choosing reliance even if my friends and relatives warned against it.
My numbers were suspended on new year eve as well despite all the calls to customer care and appellate.
With wrong charging systems and poor network quality you harass a customer like never before.
I hope you understand what it means to be without and working mobile number for a month.
Regards,
Atul Rai
My numbers were suspended on new year eve as well despite all the calls to customer care and appellate.
With wrong charging systems and poor network quality you harass a customer like never before.
I hope you understand what it means to be without and working mobile number for a month.
Regards,
Atul Rai
Thanks for resolution of the problem.
Special thanks to Bajrang Kadam and Hardeep for resolving the issue within 6 hours SLA time.
Special thanks to Bajrang Kadam and Hardeep for resolving the issue within 6 hours SLA time.
Again same issue
[protected] (RIM_Freedom_350 plan) comes with 2Gb free data but bills are calculated wrong since last month.
[protected] is blocked for reasons known to god only.
Please check and provide me permanent solution or confirm so that I switch to some other operator
[protected] (RIM_Freedom_350 plan) comes with 2Gb free data but bills are calculated wrong since last month.
[protected] is blocked for reasons known to god only.
Please check and provide me permanent solution or confirm so that I switch to some other operator
Dear Atul,
We have again escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest.
Regards,
Reliance Communications
We have again escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest.
Regards,
Reliance Communications
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Regards,
Atul Rai