[Resolved] Reliance Communications — Billing and 4G plan changing | |
I was using reliance CDMA data card (No.[protected]) with 40GB Unlimited plan for monthly rental of Rs.999. Two month before Reliance closed CDMA services, recommended me to upgrade to 4G and purchased modem through on line. Before purchase, I contacted both customer care and reliance retailer, they assured that data plan will continue with same 40 GB . Complaint: 1. For past two months CDMA modem not working and bill is coming for full rental with out any deduction of amount which was CDMA unused/deactivated period of days. 2. My modem get activated on 06.08.2016 and when I contacted with customer care, they told me that I am in 3 GB limited plan for Rs.700. The plan change has not informed me by either mail or SMS. This is cheating . Please look into the issue and solve it. Other wise, terminate my connection and I will move to another network which are giving better service . Alternate mobile no. to contact:[protected] Was this information helpful? | |
Sep 13, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 13, 2016 Reliance Communications Customer Care's response Dear Venkatesh, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications | |
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
https://www.change.org/p/trai-must-act-against-reliance-communications-for-duping-customers-during-their-4g-upgrade
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