[Resolved] Reliance Communications — Billing and 4g plan changing | |||||
I was using reliance cdma data card (no.[protected]) with 40gb unlimited plan for monthly rental of rs.999. this month reliance closed cdma services, recommended me to upgrade to 4g and purchased modem through online. before purchase, i contacted both customer care and reliance retailer, they assured that data plan will continue with same 40 gb. Complaint: My modem get activated on 06.08.2016 and when i contacted with customer care, they told me that i am in 3 gb limited plan for rs.700. the plan change has not informed me by either mail or sms. and now they ask me to pay rs.4552.5, which i never knew about. i was never intimated about this. neither did i receive any intimation reg the change in current data plan (40gb for 999). This is cheating. please look into the issue and solve it. other wise, terminate my connection and i will move to another network which are giving better service. Alternate mobile no. to contact:[protected] Was this information helpful? | |||||
Sep 23, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 19, 2016 Reliance Communications Customer Care's response Dear Ranganathan, We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest and update you with a best possible resolution. Thank you! Regards, Reliance Communications | |||||
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