[Resolved] Reliance Communications — Billing as Per Wrong/Arbitrary Plan

[Resolved] Reliance Communications — Billing as Per Wrong/Arbitrary Plan

R RanvijayK from Dimapur, Assam

I had subscribed to the Reliance Zero Plan for 24 months by paying Rs 20850 as advance rental. The rcom website for the said Reliance Zero Plan http://shop.rcom.co.in/gsmzero/83-postpaid-gsm-24-months-zero-plan.html clearly mentioned that from the 25th month onwards, the plan would be migrated to RGMaxValue1499 plan. (An image of the said webpage is attached herewith) According to the bills generated on January 25, 17 and Feb 25, 17 I was charged at a monthly rental of Rs.3599 till 7th of February (when the plan was changed on my request). It is hence clear that the said billing at a monthly rental of Rs.3599 was against the T&C of the said Reliance Zero Plan. Ranvijay Kumar Reliance Relationship No. :[protected] (Kindly use the relationship no. to retrieve my mobile no or email at [protected]@gmail.com) +2 photos Was this information helpful? No (0) Yes (0)
May 10, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Mar 02, 2017 Reliance Communications Customer Care's response Dear Ranvijay, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Mar 02, 2017 Reliance Communications Customer Care's response Dear Ranvijay, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Mar 02, 2017 Updated by RanvijayK As per the telephonic conversation i just had with the Reliance CC Exec, they were unable to access the screenshot (of the R Zero Plan as advertised on rcom website). According to their request, I'm reattaching the said screenshot image.
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RanvijayK

from Dimapur, Assam

The contact details are as follows:
Alternate no- [protected]
Best Time- 3 PM-4PM

As it seems, even the incoming call facility has been barred, effective today. Please arrange for the same to be resumed until the resolution of this issue.

RanvijayK

from Dimapur, Assam

As per the telephonic conversation i just had with the Reliance CC Exec, they were unable to access the screenshot (of the R Zero Plan as advertised on rcom website). According to their request, I'm reattaching the said screenshot image.