[Resolved]  Reliance Communications — Billing for my datacard-[protected] even after termination

Sep 17, 2016

Updated by Vijayan Balasubramanian Copying the whole email conversation here

Hi,

Did you went through my trial mail completely and understand the issue.I know my datacard service was terminated.

I have been saying it from the month of July to terminate the service and close the billing .I have not used the service from July, for what reason you are asking me to pay the bill.

Its not my problem, there is some glitch on your process where the billing is not stopped even after the number termination.You guys keep on generating bill for last month and this month and saying me to visit the nearest store.

I have been keep on saying that im not able to visit the store as i'm not in that place. Do you want me to pay for what ??

Its really embarrassing that no one understand the issue. Check the usage reports and say me for what reason i have to pay the bill. Im also working on telecom service provider and i know what is the process.

Kind Regards,
Vijayan B

On Friday, 16 September 2016 4:59 PM, "[protected]@relianceada.com" <[protected]@relianceada.com> wrote:

Dear Mr. Vijayan,

We have gone through your e-mail dated September 14, 2016 for your Reliance number [protected] and regret the inconvenience caused.

As checked and verified your account details, the services of reliance number [protected] are terminated.

Currently, the Outstanding amount is Rs. 663.62/-. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the Outstanding amount.

Please refer the below link for address details of Reliance Stores:

http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp


Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Amit Shirke
Officer - Customer Care
Reliance Communications Limited

Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you


From Registered no From Non-Registered Phones Website / Email support
*355 30335555 /[protected] Website: www.rcom.co.in
Email : Netconnect.[protected]@relianceada.com



--- Original Message ---
On September 14, 2016 at 5:45 PM, "Vijayan B" wrote:
________________________________________

Hi Team,

This is the second month i got the bill generated, I really dont understand why the hell i'm keep on getting bill for the service i'm not using. Its been frustrating to write again and again.

I really hate to write the email.Is there somebody who understand the issue, Do you guys pay bill for the service which you are not using. Just think !

Can i have someone who really understand the issue and stop the bill generation. Writing apology or calling doesn't help and I'm not going to pay any bill.

If required i will file the case(legal action) for the frustration and torture you guys are giving for me.

Kind Regards,
Vijayan B

On Tuesday, 30 August 2016 3:07 PM, "[protected]@relianceada.com" <[protected]@relianceada.com> wrote:

Dear Mr. Vijayan,

We have gone through your email dated August 29, 2016 for your Reliance number [protected] and regret the delay in response.

We tried to contact you on your alternate number [protected]; however, were unable to reach you.

We regret the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Kindly note that services of your number are suspended to stop further billing.

Regarding billing and service Termination:

We have escalated your issue and will get it resolved on priority.

Once the mentioned issue is resolved, we will notify you via e-mail or phone call.

We would appreciate your patience and co-operation in this regard.

Further, if you have any concern, kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Megha Waghmare
Officer - Customer Care
Reliance Communications Limited



--- Original Message ---
On August 29, 2016 at 10:15 AM, "Vijayan B" wrote:
________________________________________

Hi Team/Kiran,

I really dont understand why i'm getting the bill again and again.

Can someone look at the request and disconnect properly. I'm not going to pay the bill anymore as its been two months and the fault is not with me.


Kind Regards,
Vijayan B

On Friday, 19 August 2016 11:21 AM, "[protected]@relianceada.com" <[protected]@relianceada.com> wrote:

Dear Mr. Vijayan,

We have gone through your email dated August 17, 2016 for your Reliance number [protected] and regret the delay in response.

As per subsequent telephonic conversation had with you on your alternate contact number [protected] today, we understand that all your queries have been attended.

Your request for service termination has been registered with service request ID:[protected] and the same would be resolved by 11:09:58 AM on August 24, 2016

We would appreciate your patience and co-operation in this regard.

Further, if you have any concern then we request you to write to us.

Thank you for choosing Reliance.

Regards,

Kiran Sharma
Officer - Customer Care
Reliance Communications Limited



--- Original Message ---
On August 17, 2016 at 5:17 PM, "Vijayan B" wrote:
________________________________________

Hi Team,

Please go ahead and terminate the service SR[protected] . I have moved out of Chennai and i will not be using the data card anymore.

I cant visit the store and do the formalities and I dont have any outstanding bill.

Kindly request you to move the service to suspend from termination. Hope you understand.

Kind Regards,
Vijayan B

On Saturday, 6 August 2016 1:32 PM, "[protected]@relianceada.com" <[protected]@relianceada.com> wrote:

Dear Mr. Vijayan,

We have gone through your email dated August 1, 2016 for your Reliance number [protected] and regret the delay in response.

We tried to contact you on your alternate number [protected]; phone was ringing however, there was no response from your side.

We take this as a feedback to improve our services to meet your expectations.

For Billing: -

Kindly note that the adjustment of Rs.1293.03/- has already been posted in your account and it will reflect in your subsequent bill.

Also note that excess payment of Rs.374.18/- is reflecting in your account and it will adjust in your subsequent bill.

For Termination: -

As per the details checked and verified in our records, the services of your number is suspended to stop the further billing.

Your request has already been registered vide Service Request ID:[protected] and same will be resolved latest by 11:00 AM August 12, 2016.

Currently, there is no outstanding amount reflecting in your account.

Also note that excess payment of Rs.374.18/- is reflecting in your account and it will adjust in your subsequent bill.

However, the full and final amount will be known to you from Reliance Mobile Store while making the payment for termination.

Kindly note that once your number will be terminated you will not be able to make online payment. Hence, we request you to send someone on your behalf to the nearest Reliance Mobile Store to clear the outstanding amount.

We would request you to visit the below location which is near by to your billing address:

RCOM Circle Store Address Store Timing Holidays
Tamil Nadu Arc Solutions, 100 Feet Road, Off Sivan Kovil Street, Vadapalani - 600026 10:00 AM - 07:00 PM Sundays & National Holidays

Alternatively, for other address details of Reliance Stores; we request you to refer the below link :

http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp

Further, if you have any concern, we request you to write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Jeney Samuel
Officer - Customer Care
Reliance Communications Limited


--- Original Message ---
On August 1, 2016 at 11:20 AM, "Vijayan B" wrote:
________________________________________

Hi,

I didnot receive any update on July 30th, none of them tried to contact either on mobile nor email.

Got an SMS today morning. Asking to quote the response of conversation.

I really dont understand what is going wrong. Did my request was handled or not.

Kind Regards,
Vijayan B

On Thursday, 28 July 2016 5:55 PM, "[protected]@relianceada.com" <[protected]@relianceada.com> wrote:

Dear Customer,

We acknowledge your email dated July 20, 2016 for your Reliance number [protected].

As per the telephonic conversation had with you on your Reliance number [protected] today, regarding billing issue. Hence, we understand that all your queries have been attended.

Your request has been already registered regarding service termination vide Service Request ID:[protected] on July 28, 2016 and the same will be resolved latest by 10:30:59 AM August 12, 2016.
The monthly rental is applicable as long as the services of your number are active. After suspension of the services, you will not be charged for the monthly rental.

The services of your number will be suspended within 7 days. You will receive a call from us within 7 days to process your request.

However, the full and final amount will be known to you from Reliance Mobile Store while making the payment for termination.

Please refer the below link for address details of Reliance Stores

http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp


for billing:-

Your Complaint/Request has been registered vide Service Request ID:[protected] and same will be resolved by 05:40 PM July 30, 2016

We would appreciate your patience and co-operation in this regard.

Thank you for choosing Reliance.

Regards,

Jyoti Jaiswal
Officer - Customer Care
Reliance Communications Limited


--- Original Message ---
On July 20, 2016 at 10:51 AM, "Vijayan B" wrote:
________________________________________

Hi Team,

My CDMA datacard- [protected] is not working from last month.

I dont want to use the service anymore and pay bill for the unused service and also to spend money to get the new 4G datacard

Please consider this email as formal request for disconnect the service.

I really fed up in calling the customer care waiting daily to tell this and long waiting for chat support. I really feel bad about the worst response i had after being the valued customer for last 3 years.

Request for update at least back through email on this request

Kind Regards,
Vijayan B
Contact No: [protected]

Sep 19, 2016

Updated by Vijayan Balasubramanian Hi Team, You can reach out to me on[protected]

Sep 19, 2016

Updated by Vijayan Balasubramanian Team,

The issue here is the bill generation after the service termination. Are you saying that the issue is addressed.
Kindly help me to understand the resolution

Sep 20, 2016

Updated by Vijayan Balasubramanian Hi Team, Can someone help to get the status of the request