[Resolved]  Reliance Communications — Billing Issue

Address:	Pathankot, Punjab, 145001
Website:	[email protected]

This complaint i am making against reliance communications ltd. regarding my billing details for the month of october'2016, first of all i want to inform one thing that last month i went to a reliance communication office situated at dhangu road, pathankot to get my reliance postpaid number converted to prepaid but as there was alott of rush going on for the purchase of jio connection, one of the staff member denied and said that i will be converted after december, and when i said that i want to disconnect this connection that staff member said that throw away the sim card in a very rude way. after that i have not used the sim card and purchased another connection.

And now when i sent a mail to the customer care to convert my sim from postpaid to prepaid they are again and again giving a foolish answer that jio is a separate entity as i am saying to convert my reliance communications postpaid connection to reliance communications prepaid one.

And when the bill of october month arrived i was shocked to see that without using the sim card they have charged me 500/- rs extra and o[censored]sing r-world services, i want to know how come any can use r-world without inserting the sim card in mobile. and when i mailed this concern to the customer care then i got a reply from rajeshree raut that the bill amount bis correct and it cannot be waived off. i want to know the date & time when these services were used without inserting the sim card.

Solution to my complaint is that bill for the month of oct and nov should be waived off as i have not used any services.

Note: invoice and mail is in different format that is why i am not able to attach any photo or video.