[Resolved] Reliance Communications — Billing issue due to reliance executive mistake

bubbi_619

from Pune, Maharashtra

Address:

400083

Hi,

Pls find below my Reliance postpaid mobile no where i have changed my plan last month for Jalsa 499 where i was suppose to get unlimited calling, roaming free + 10 Gb 3G data but reliance executive changed my plan to RGSMARTLIFE499 and i have been additionally charged in my current bill. Kindly look into this and provide wave-off for additional charge and provide required correct plan.

Mob:- [protected]

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Jul 8, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

May 29, 2017

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Jun 07, 2017

Reliance Communications Customer Care's response Dear Customer,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications