Reliance Communications — Billing problem

Address:

560068

Dear Sir, On Friday, the 13th Nov, 2015, I went to reliance communication store, and requested to change the SIM card on payment of Rs 25 by case The number is [protected], after completing all the sim card change and document submission formalities, they told me that, “ with in 6 hour it will change “, but it didn’t change. Again i went to reliance communication on 14th Nov 2015 then they told me that the bill is not paid so they cannot change the sim card, so on 15th Nov 2015 I paid the bill which is 716 Rs through the paytm wallet and again on 16th Nov 2015 I gave the request to change sim card. Even after all these process the sim card not changed. So when I went to the reliance communication on 17th Nov 2015 then again they told me to clear the due. Then I decided to change the service provider so I cleared the outstanding bill which is 500 I paid and told them to give the UPS Code (PORT CORD to change service provider) so that I can change the service provider then they told me that in 6 hour the sim chard will be registered then only they can generate the UPS Code (PORT CORD to change service provider). Again at the evening I went then again the same resolution. The number was [protected]. The SIM no is RECRU[protected]OMH.After some days finally my number is activated and I gave the request for the UPS Code and I get the code. In next day I get the call from the reliance back office. They told me that you are my very old client so we are giving you offer that “We give 50 % discount if activate the plan of magic 900, which is worth of 900”. So I tell him to activate the plan. But now on November I got the bill of 1015. So I call to the customer care about this problem but they told, no sir there is no such offer. So I told him to take the complaint but he told me that he cannot take the complaint. Please talk to the person or visit the reliance communication store. So I call so many times on that no but no one pick the call.so I again chat to the customer care again get the same resolution. After that I visit to the communication store. They told me we cannot help you talk to the same person who called you. I told that it is more than one month I did not know the person but you have the detail who change my plane and offered. Please take complain about the person who call me and offer me about the plan. But they can take the complaint.