Reliance Communications — Broadband and wired phone down from 12 december 2016

Address:	600032
Website:	reliancecommunicatios.com

December 12th Varda cyclone hits chennai, Most of the wired phonelines are disconnected, mine too, this is an natural disaster and verymuch understood, it will take some days to get back the connections even mobile phones are not working for communication.

receiaved a sms from reliance on 14th dec stating sorry for the inconveniance caaused due to varda cyclone most of the connectivity is down and will be resume asap, but nothing happened till 19th dec'16.

I registered my first complaint on 19th december about my broadband and wired phone is not working from 12th december 2016, as usual i got the information that this would be solved in 24 hours, as usal it never happen, I use to call them daily about the issue and reliance cusotmer support executive said that we have shortage in cables availabilty so it may take a week or 10 days and they confirmed that the ticket registered for this will not be closed, Unfortunately even after ten days No resolution provided. when i checked on 30th dec, i got confirmed that ticket was closed after solving the issue and 80mtrs cables have been laid, I have argued with your representative( I have no choice) thta no one has come to my house for cable replacement and till my connection is down and how come a tikcet is closed without getting confirmation form customer. your representative has saide that they cannot keep the tikcet open for long, I dont no how come a incident ticket can be closed without a solution. i have advised to register a complaint with nodal office team, I have register a complaint but No solution ticket has been closed without any solution,

Note : My billing date is 12th day of every month, my connection got disconnected on 12 decemeber 2016, not used a single MB or made a call.

I received bill of decemeber month on Jan 12th 2017. I checked with your customer executive, but they said, I have no choice but to pay bill. My conern is how come reliance expect me to pay the bill, where i cannot use the service of broadband or wired phone becaue those services are down. I have to argued with them, again i was advised to check with nodal team, I raised the billing issue with nodal team but i was told that I made complaint on 19th december, so i can way off from 19th decemeber and your bill will amount will be adjusted in next month bill, I am typing this mail on 10th december (note my bill date is 12th day of every month) till my connection is not ready since from 12 decemebr 2016. i will get one more bill for the month of Jan'17. and your billing team will call me and want me to pay the bill for the which there is no service at all. again i registered a complaint on 5th Feb 2017 with your corporate secretary team on my broadband and wired phone issue, they said it will solve in 4 days, but the same lie from reliance people, nothing happened still my connections are down.

Being one of the leading Indian corporate ( hope so) I didn't expect this from Reliance, In this competitive world of this time, holding customers is very essntial but i dont know what reliance is thinking about its customer, No service from 12 Decemenr 2016, and expecting customer should pay bill,

I want reliance to provide my service back as soon as possibl or need to pay my advance payment of about Rs. 2, 700/- ( Two thousand and seven hundred only) if reliance is not ready to provide me the service. and the way reliance responded ( telling lies all the time), Reliance should provide the Broadband and wired phone service for free of cost for next two months, otherwise

I have no other choice, other that to seek a legal advise/action against
Reliance communication Ltd, for not providing Service to me, but expecting me to pay my bills.