[Resolved] Reliance Communications — Broadband Connection not working for 2 weeks and customer care does not answer the calls to even file a complaint | |||
I currently use a Thunder1099 plan from Reliance Communication and my account number is[protected]. My connection is not working for the since 3rd October 2015. I am not allowed to log in itself. It states that "the username and password combination does not match." This is not the first time this same particular issue has risen. However the last time, the issue was resolved in 3 days time stating a server issue. This time however, it has been so for the past 2 weeks and since the 3rd of October i have not been able to reach Reliance customer care to even raise a complaint. Each time i call the customer care number, The gets transferred to the executive and the executive picks up the call and instantly disconnects it. This is happened 7 to 9 times everyday since the 3rd October 2015. I need an executive to contact me directly at [protected]. This is not my first complaint. My previous complaints have not been resolved from Reliance Communications as well. If this cannot be resolved i need a compensation. Was this information helpful? | |||
May 21, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Oct 18, 2015 Reliance Communications Customer Care's response Dear Liju, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Oct 20, 2015 Reliance Communications Customer Care's response Dear Liju, Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience. Regards, Reliance Communications | |||
 4 Comments | |||
Comments
I am still looking forward to having the issue resolved! It is not the first time this particular issue has arisen, however, the last time, the customer care executive had given me an alternate method to log in. This time i am still unable to even contact customer care.
Reply
Usually on registering a complaint i receive an sms with the complaint number. I did not receive one till today. So i feel that no complaint has been registered still and that the above statement is indeed false..
The issue has not been resolved till date.. This is annoying!! I paid for a connection for 6 months in July and its been almost 2 months since my connection has stopped working. This is creating a big loss for me!
Connection has not been rectified till date. It has been more than 2 months!
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709