[Resolved]  Reliance Communications — Broadband Connection Transfer

Address:Ghaziabad, Uttar Pradesh

I have raised a request for my broadband connection transfer. They told me that it will take 5 days. Now its almost 15 days. Now no calls, no status update from reliance team. Whenever I called to reliance customer care team, every time they told me "Sir Pl wait few more days we'll transfer your connection." Even their local engineer told me that "Sir pl don't transfer your connection its better to take new connection" I am sorry to say !! but this is true ...A very poor service, hopeless people.
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Aug 14, 2020
Complaint marked as Resolved 
Feb 28, 2014
Updated by trivedi_gt
User ID[protected]

If you are unable to provide service mention that. Pl understand customer is waiting since long time.
Complaint comments 

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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Reliance Social Team,

As you told me on Monday Morning that now you forwarded my case to concern person and you will be reverting in 48 hours with details.

Now its more than 48 hours am waiting ...May I request you to share the details.
New Update From Reliance Local Team :

Now they are saying they dont have wire for connection...it may take few more days...I dont lnow how many?

Will keep you posted...


First Request 20 March
Today's Date 10 March
Total 18 Days
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
Dear Reliance Social Team,

As we discussed on 13th March. And you told me that please wait for till 15th March.

Today is 20th March 2014. I am still waiting for broadband connection transfer.

Even their appellate authority is unable to provide clear resolution to customers. They simply told we are working on this...we need 2 more days.

Request pending since 20th Feb 2014
Total 28 Days and still counting...

Can you terminate the connection asap?

User ID[protected]

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