Reliance Communications — broadband internet connection not working

Address:

Bhopal, Madhya Pradesh

Sir,
I have been using the reliance broadband internet for more than 4 years .My internet connection is not working properly from last month and now it stopped working completely, I'm not able to use the connection from last 10days.

MY USER ID[protected]

I have tried MANY TIMES to contact CUSTOMER CARE but they say "apatkalin paristithi ke karan apka call connect nahi ho shakata".
please solve the issue as soon as possible.
If you are not able to solve the problems soon please terminate my connection .