Reliance Communications — Broadband internet services | |||||
My name is Smit Sachdev. My subscriber id is[protected]. It's not working for more than 25 days and i have made lots of calls to customer care and even went to local ahmedabad branch in prahladnagar but they are not responding properly. Whenver i made call they talk it will take time around 24 hours but there is no any solution even after 24 days. I have made complain but they close before solution and they even dont get confirmation from me and intimate me. Following are complain id for that nothing solution is provided by Reliance communication till today. [protected] dated[protected] [protected] dated[protected] [protected] dated[protected] [protected] dated[protected] [protected] dated[protected] Only they promising that your complain will be solved in 24 hours but they do nothing for that. In flat there are two other connection from same box but for that solution given within 1 weak. But in my case technician refuse to solve my problem due to less time availibility with him, what the rubbish answer provided by that guy. If reliance cannot repair my connection then i want my refund back which is amounted to around 1250 as soon as possible. Because i have paid Rs.1991 at 30th Nov 2015 by online payment. Even in mail they responded that we will solve your problem as soon as possible. They even dont tell what time it will take. Reliance is not ready to refund my amount so solve this issue as soon as possible. Was this information helpful? | |||||
Reliance Communications customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Dear Smit,
We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team and they are working on the same. We assure you that they get the same fixed the same at the earliest and update you with a best possible resolution. Thank you!
Regards,
Reliance Communications
We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team and they are working on the same. We assure you that they get the same fixed the same at the earliest and update you with a best possible resolution. Thank you!
Regards,
Reliance Communications
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications