[Resolved] Reliance Communications — Broadband not working

Atul Singh 9223

from Noida, Uttar Pradesh

Address:

122001

Subscriber id-[protected], broadband is not working from 3rd march. I have lodged complaint on 4th march with complain id[protected]. I was told by customer care that your issue has been put on priority basis and the issue will be resolved within 24 hours.Now its been 6 days and the issue is still not resolved. I get same reply from customer care every time. Now the customer care toll free number is also not working.They gave the gurgaon office address but when I call their it says that the number does not exist.This is highly unprofessional behavior from Reliance
I need a solution or else I will have no other option but to discontinue your service.

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Apr 11, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

Reliance Communications Customer Care's response Dear Atul,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Mar 09, 2017

Reliance Communications Customer Care's response Dear Atul,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications