[Resolved] Reliance Communications — Broadband problem

A C agarwal

from Hyderabad, Telangana

Address:	Lucknow, Uttar Pradesh
Website:	[email protected]

Dear Sir

This is to your kind information that we have Complained so many times for our broad band Connection No[protected] Mr. AKHILESH CHANDRA AGARWAL). The Reliance Broadband engineers came and tried fixing the issue but after they went, further problem started or the problem persists.

This is also to inform you that we are paying for no use of the connection for period of last 6 month or even more.

In our area (Amrapali market, B block, IndiraNagar, Lucknow, U.P )There are many customer of Reliance broadband . Name & Connection user ID No. are follows.

1- Mr . Suraj Bhist[protected]

2- Mr . Dinesh kumar[protected]

3- Mr . Shravan Rajpoot[protected]

4- Mr . Manjeet kumar[protected], etc

They are also facing such type of problem last 6 month or even more We want to focus you, such type of problem create by your field staff, they can't pay electricity charges to D P (members) last one year, they said company have fund problems . so you all are go to for another company connection, but we are using your broad band last 3 year with satisfactory manner .

In this regard, we are submitting this serious matter for your kind attention .

You are there fore requested to please take necessary action and solve to help us, get proper service of the same.

Thanking you

Regards

A C Agarwal

Mob- [protected]

Add-

Amrapali Market

B, block IndraNager

Lucknow (U.P)

pin- 226016

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Jun 22, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

May 20, 2017

Updated by A C agarwal Dear Sir

This is to your kind information that we have Complained so many times for our broad band Connection No[protected] Mr. AKHILESH CHANDRA AGARWAL). The Reliance Broadband engineers came and tried fixing the issue but after they went, further problem started or the problem persists.

This is also to inform you that we are paying for no use of the connection for period of last 6 month or even more.

In our area (Amrapali market, B block, IndiraNagar, Lucknow, U.P )There are many customer of Reliance broadband . Name & Connection user ID No. are follows.

1- Mr . Suraj Bhist[protected]

2- Mr . Dinesh kumar[protected]

3- Mr . Shravan Rajpoot[protected]

4- Mr . Manjeet kumar[protected], etc

They are also facing such type of problem last 6 month or even more We want to focus you, such type of problem create by your field staff, they can't pay electricity charges to D P (members) last one year, they said company have fund problems . so you all are go to for another company connection, but we are using your broad band last 3 year with satisfactory manner .

In this regard, we are submitting this serious matter for your kind attention .

You are there fore requested to please take necessary action and solve to help us, get proper service of the same.

Thanking you

Regards

A C Agarwal

Mob- [protected]

Add-

Amrapali Market

B, block IndraNager

Lucknow (U.P)

pin- 226016

Verified Support

May 20, 2017

Reliance Communications Customer Care's response Dear Mr. Agarwal,

We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest and update you with a best possible resolution. Thank you!

Regards,
Reliance Communications

Verified Support

May 22, 2017

Reliance Communications Customer Care's response Dear Mr. Agarwal,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications