Reliance Communications — Broadband services

Address:	600040
Website:	Reliance communication

I am reliance broadband user. My user id is[protected]. I have received no internet service From[protected] to[protected]. For first 3-4 days i have not registered any complaint with customer care as Chennai was badly affected by cyclone on[protected], even electricity supply was not their for 4-5 days.Then on[protected] I informed to customer care that my connection is not working. Then they said sir it will be resumed in 2-3 days and a call back will be arranged and not given me any complaint number. But as the service was not resumed i again called on[protected] and i asked for complaint no. and they given me complaint id[protected]. I asked for the waiver of bill of that period then they said sir once the services will resumed you have to send a mail for waiver. The services was resumed on[protected] then i got call on[protected] regarding confirmation of resumption of service and then i send mail for waiver of bill of the said period as i have not received any internet service. But now they are saying that my bill can not be waived as i registered compliant on[protected] and according to them the complaint was resolved on[protected]. But neither i got any call on or after[protected] regarding resolution of my complaint nor i received any internet service as all the time there were no network due to technical problem from the operator side.
I also sent mail to appellate authority of reliance communication on[protected] but till date i have not received any reply.
Although i have paid bill for said period but this is highly exploitative that for no service i have to pay the bill. Instead of being regretful for halt in service for approx one month they are saying you have to pay the bill.
This is the harassment of consumer. I am requesting the honorable forum to look into the matter so that my payment should be refunded and some penalty should be imposed on service provider for exploiting the consumers.