Airtel Complaints & Reviews

sir
my phone no. [protected] which is a prepaid number is by mistake is blocked

plz tell me the puk code to open

i possed a prepaid connection of airtel no:[protected]. on 8th august a message received from airtel that your subscription to christian alerts has been activated thank you. from airtellive on 14:55 and immidiately second message received that thanks for using (alert.alert) subscription service on airtel ussd you have been chargesd Rs 7 from 64611007 on 14:56, immidiately we talk to customer care about charging Rs 7 and why & how you can start this facility without my prior permition. customer executive ansered that we will forward complaint and do needful. even after that we got sms form airtellive for renewal & immidiately sms for charges.again we spoke to customer care executive and as per his suggesstion we sms to 52206 by writing UNS. again today we received the sms about renewal. we spoke to customer executive three time but every time they disconnect. now i request you that show me the way to stop this service and let me free from this harrasement

thanking you

jitendra patel

sir,

i am having a an airtel postpaid connection @499 plan. and i activated a buddy number for 99/month i.e i will b charged 5 paise for a call for local airtel number. but for last two months (July and august). this firm has charged 50 paise per a cal. and it is around 3500 Rs..so i approached them with this details and i dint get any proper response from them. so i am finding for a proper and reasonable justice.

Thanking you
Chandrasekhar

from past six months i am unable to use the datacard since we cannot access the network. and there is huge bill still been sent on the same card where i cannot get my laptop connected.please refund the amount and cancel the connection

Hello,
Me, Pooja Gupta with connection No. "[protected]". It has been observed that messages are not delivered to other numbers from last week. In sent items it shows that message has been delivered, but actuaaly it doesn't reach to destination No. Even the balance get deducted. The reason is not understandable.

It is therefore requested that the problem may please be looked upon and short out the same immediately.

An early action is solicited.

Thanks & Regards,
Pooja

During 2005, I have taken Lifetime prepaid card ([protected]) at the cost of Rs.1100/-, again paid 250 Rs. on 6/10/2007 towards get 1Rs/min for all local call. After the month all Lifetime prepaid customer get above facility without paying aforesaid cost. Ok, it is marketing. However, even though I paid that much. They are deducting tax of 22% while currency recharge. This tax rate (12%) varies with other Lifetime prepaid customer ([protected], [protected] [protected]). It shows their negligence towards old Lifetime prepaid customer.

i facing too much problem in airtel network in my town since last 1month... i complained but i can't got any solution.. i am retailer near my place ...my all airtel customer complained me or airtel too... i sold morethan 100 lifetime airtel prepaid card ... how can i mange...? ... i facing calldrop on airtel from last two days... i facing cross call in airtel ... within 10second my call is dropped and got massege "erorr in connection "... and my money count as 1 call it means 1minute... last two day i facing this problem morethan 40 times ... i want refund my money ...and aslo solution for this problem ...

i m holding a postpaid connection bearing no. [protected], [protected] & [protected] for which since i was not satisfied i had paid the outstanding due for the above no.s and returned the sim requesting cancellation. the airtel person reported that these connections were cancelled.
but for the past 2 months, but inspite of my repeated complints to the concerned departments, i am receiving bills for those 3 connections.
since i ve not used the connections which is very well reflected in your bills, i would like you to reverse those dues n cancel the connection

airtel has charged Rs. 30/- for Hellow Tunes without I have subscribed the same services, on my mobile number [protected] on[protected] at evening
s.k.maken
advocate

I want 2 change hello tune on my airtel mobile. Pliz tell me the procedure to change the song code not renewing the old song i've been using.

IInd reminder

i had cell no[protected] but on 1/09/2008 the cimpany disconnect the pre paid no[protected] due to non recharge of my life time prepaid connection.I recd.1 msg from airtel to recharge ur mobile with 200/-in six monthat night, but there is no recharge shopkeeper at my village .neither the comapny has given me the adequate time to recharge my cell to avoid this.i faced many problem due to disconnection this.the cell no is also given in many a/c:s i.e:nsdl, hdfc bank, borad examination.pls resotre my cell no also assure u that i will recharge 200/-in every 6 month .
virender goel
[protected]
[protected]@yahoo.co.in

this is in regard of my number [protected] in the name of Mr jag bhushan lal seth i am using the number from the last five years i am using three other numbers of airtel [protected], [protected], [protected]

My complaint is my number was disconnected without any intimation . My daughter who has gone to U.S.A for studies and she is carrying this number [protected] . i have regularly paid all my bills i want to know how dare the airtel authorities for the disconnection of my number without my permission on asking the reason from customer care the floor manager PANKAJ YADAV said that the credit limit was over . He talked in nonsense way on the phone now

My Question is who has given the permission to airtel to disconnect my phone as a consumer i am only concerned with the bill what ever amount is ther in the bill we are paying it and most of the times we have to ask for our bill on costumer care
i have not signed any contract with airtel in which any CREDIT POLICY is mentioned, neither airtel has a courtesy to inform the consumer as it was told to me that airtel cannot inform to the consumer who is on international roaming is this the type of service airtel gives and how can you disconnect consumers connection on on international roaming if airtel cannot inform that consumer .Or airtel should have courtesy to in the consumer on the alternate numbers .

And now i am sorry to say that airtel has proven to be the worst in teleecommunication it is worst giving worst services in this competitive time

My daughter could not communicate with us My daughter remained without any means of communication because of airtel's worst sevices and couldn't communicate with us . she suffered so badly and her condition was so miserable because in a new place she could not to locate the public calling booths or any other telecom devices . Is this the services of AIRTEL that a child sitting far in california (U.S)
has suffered badly due to the worst services of airtel .

NOW I AM GOING TO PUT MY THIS CASE INCONSUMER COURTS AND I WILL REQUEST THEM TO SETTLE A HARASSMENT COST AND GIVE IT TO MY DAUGHTER AND GIVE IT TO MY DAUGHTER YOU WILL BE GETIING A NOTICE FROM THE COURT VERY VERY SOON AND SIDE BY SIDE NEXT I AM GOING TO FORWARDTHIS CASE TO AAPKI KACHERI WITH KIRAN BEDI TO HIGHLIGHT THE ACTUAL SERVICES AIRTEL GIVES TO THEIR COSTUMERS

AND NOW FINALLY I AM GOING TO HIGHHLIGHT THIS CASE IN NEWS PAPER AND WITH MEDIA TO MAKE THE PEOPLE AWARE THAT NEVER EVER TRUST ON AIRTEL SERVICES THERE WILL BE ALWAYS BREACH OF TRUST .

The biggest mistake that I had made was that I took an Airtel postpaid connection. After months of requesting them, i could finally manage to get my post paid plan changed to prepaid plan in Abrol Telecom, pathankot. These people gave me the SIm without asking me to submit any documents. when I got recharhe of 500 done. after a week my connection was stopped . It said that this no. does not exist.
After making hundreds of call, we came to know that the connection had been disccontinued because documents foe verification purpose had not been submitted. But whose fault was that. Did they inform me about it > then how could they without intimation discontinue my no.
After that my cell started working again . a month ago I was out of Punjab & my no. was at roaming. I was travelling all alone with my little kid. During the ourney i realised that my outgoing facility had been stopped. After reaching at udaipur I had make many a calls to the customer service executives. But it seemed Airtel makes a bunch of jokers sit at customer service cells to address to the problems. After hearing my complain they rewarded me . They completely stopped my connection The incoming facility was also withdrawn & it showed no signal whatsover. The customer care executive of Airtel told me that my SIM card had become corrupt. So i needed to buy a new SIM card for Rs. 190.
I called up Sh. Ramanpreet walia, Executive Chief, Talk Zone, Pathankot He was very helpful to get my connection started without getting my SIM Changed. As soon as I returned I again submitted my documents.
A week back, Airtel, third time, discontinued my connection . According to them my documents had not been submmitted .
being an MBA lecturer, I give lectures on Treating customer as king. whereaas in India nobody is bothered about the inconvenience the cause to their customers. Airtel is the biggest fraud in India . Kindly stay away from Airtel

I am useing ur services for the last 15 years, my mob. no. is [protected]
i am happy to have ur services, its prepaid connection.
i reqest u stop all services like Airtel alive, archies, hindu alert etc. with immidiate effect
Thanks

Sir,
Yesterday I launched a complaint regarding the topping up of Tamil Nadu Air Tel Mobile from Kerala. I obtained a pin No from oxygen (from net work) for this no. But I cannot recharge the voucher to the Mobile No: [protected] from Kerala. No positive information is received from your local customer care regarding the recharging of the vouchers. If BSNL cistomers this type of difficult is not avilable and they can recharge their recharge vouchers any of the contry at any time. Kindly intimte the facility for recharging such type of vouchers

Iam Not able to make calls on no. of perticuler STD code (07165-)

No. Iam trying are

[protected], 220846, 220207 its an repeatative problem

This problem is only with airtel mobile

with other providers like Idea, Reliance, Smart.
I am able to make the calls but not with airtel mobile which is I am having [protected]
Oter mobile users also facing the same problem they are
[protected]
[protected]
[protected]


Please do needful to rectify the problem

Oterwise we will need to swich the Service provider

Thanks,
Rajnish Bodkhe
Jr. Manager
Dr. Reddys Lab. Ltd.
[protected]

Airtel is fooling customers by showing different rates on website and calculating your bills by higher rates. This complaint is for [protected].

I was on international tour from 4th June to 16th June. I Airtel contacted customer care on 3rd June to activate my international roaming to know the international roaming rates for the country I was going.
I was told to visit www.airtel.in to know the latest roaming rates. I did the same and taken a printout for my as well as my family members’ reference.
My phone was ON throughout my visit.
As per schedule, I returned on 16th June. So far everything was going on well.
On one fine day, I received sms from Airtel that my unbilled amount is Rs.28, 880/-, which was big shock to me.
I again visited the website and what I found was, the rates were updated after one and half year that is on 18th June and my bill is generated according to those rates.
The rates were 10 times to the earlier rates.
Thus issues are –
1. Airtel did not update the information on web-site regularly and thus misguides the customers.
2. It claims that Airtel makes aware the user when the credit limit is crossed. In my case they generated the bill when my credit limit was 145.8% of my credit limit but did not inform me at all.
3. Immediately I contacted Customer care, relationship centers to try to resolve the issue. I even contacted so called “Grievance Cell”. I realized, the understating level is very low, or no one wants to resolve the issue.
4. Finally I sent the request to cancel the connection, Airtel woke up and found out that I have due payments and thus cannot cancel the connection unless I pay.
5. I started getting calls to understand the problem. This happened 2.5 months after I registered the complaint for the first time

My conclusions
1. There is absolute no coordination among various departments in Airtel.
2. There is lack of willingness to help the customers.
3. Everyone is so engrossed in the organizational hierarchy, customer is the last category they will pay attention to.
4. The client’ database is very weak, and thus everyone in organization works on half information. For example, billing department will not know that there is complaint registered by same user in customer care regarding billing only.
5. Website is horribly slow, inconsistent, poorly maintained and updated and confusing at times.

i had charged my mobile for Rs44/- for an offer of 10PS to five numbers on 2nd September 2008 at 5:11pm they claim that we could register only once the SMS i Send was in the format FF number number... After calling again and again at last i got activated the number, but only to three numbers other two they have registered are numbers which i don't even know and the customer service is not at all friendly...they r now saying they can do nothing about this its a one month offer. idont know the other numbers as there has been many complaints im a free lance journalist and i at any cost want the other numbers to be activated soon or otherwise i'll be forced to take legal way...

my self ap.sukumaar, from Coimbatore, we have receiving low level signals on 2006 onwards. we have compliants to so many time but not responding from the airtel.


area name:kamanaicken palayam.
DT;Coimbatore
tamil nadu-641658

I am using internet in my mobile through mobile office connection.i am staying in Jamshedpur, Jarkhand state.past 5 days i am not able to use internet because when i connected to internet in my mobile a messege is coming, Connection problem, check setting, if problem persists contact operator for support.i contacted airtel customer care executives.they told me to call 121 and then press 2 to contact in english then press 4 for information regarding value added services and then press 4 for enquiry about GPRS, MOBILE OFFICE, AIRTEL LIVE .I did the same thing and i contacted them they sent settings then i switched of my mobile then switched on my mobile.Again the same problem, same messege.I contacted them nearly 8 times.My mobile was having so many mobile office settings.But no use.Sending messege is useless because they are not responding for messeges.Even they are not able to speak in english they are trying to cut the call only.8 time i received the settings, but no use.They are speaking the same thing like a recorded voice.when i asked them to tell the settings to check the settings manualy nobody knows anything execpt the things they had written in their papers in front of them.They are deducting the amount for internet in correct time.But i am paying the amount Rs.249 per month without using internet.I am working in Tata Motors, my friends are having the same problems.I am using Sonyericsson K660i .So react quickly otherwise you have to face big troubles.