[Resolved] Reliance Communications — Call Problem- Route busy from 4 days

Ritesh.Mandal

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 400607

Hi,
I have recharged with 199 for relaince gsm no.[protected]. it provides unlimited call and 1gb 3g data. But i am not able to call anyone as Everytime it says route busy for the whole day. Early in the morning i am able to make calls for 10-15 mins, then again this problem starts. Routes cant be busy for 4 days..its creating a lot of problems. Please resolve this issue.

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Mar 23, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Feb 11, 2017

Updated by Ritesh.Mandal When calling on reliance numbers, calls are getting connected but on other networks it says route is busy. Its been 4 days, i have talked to customer care on chat but still no resolution. It seems reliance is blocking calls to other networks as this 199 pack provides unlimited calls. If you cannot provide this service pls dont provide this recharge offer. It makes us to move to other operators.

Verified Support

Feb 11, 2017

Reliance Communications Customer Care's response Dear Ritesh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Feb 13, 2017

Reliance Communications Customer Care's response Dear Ritesh,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications