Reliance Communications — Change in bill plan and overcharging

Address:

Chennai, Tamil Nadu, 600100

Niranjan: Hi
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Niranjan: Why are you overcharging my account. It is supposed to be INR 999 for 40GB. In 4 days u have stopped my services.
Niranjan: U r losing ur customers anyway and now u have started cheating them.
Divesh: Good Evening ! Niranjan, Let me reconfirm your number [protected], Is it correct ?
Niranjan: Yes
Divesh: Okay.
Divesh: Surely, I will assist you for the same.
Divesh: Could you please give me few moments for gathering information for you?

Niranjan: Sure
Divesh: Thank you for your patience.

Divesh: As I am checking, Your data plan is now upgraded to 4G plan.
Divesh: You are currently under 4G_700_3GB plan.
Niranjan: Yes. It was a push/force upgrade from your side.
Niranjan: What is that?
Divesh: Your allocated data for this bill cycle was 2.61 GB.
Niranjan: I was clearly told that upon upgrade my plan will continue to be the same old one. No CHANGES.
Divesh: Which is been consumed completely.
Divesh: And now you have exceeded your credit limit so your services are been barred.
Niranjan: R u even listening?
Niranjan: Who asked to change my bill plan? I never did. You can't change my bill plan without consulting me and without my approval.
Niranjan: Either I have to withdraw your services or sue you at consumer court.
Niranjan: I will have to talk to other customers who have suffered and do what is needed full if you do not fix this issue that you have created.
Divesh: Sorry for the inconvenience caused to you.
Divesh: As the data plans are been changed as per the company policy.
Niranjan: So what are next steps?
Divesh: Customers are been provided the confirmation for the plan change through mail.
Niranjan: There was no description of anything in any mail.
Divesh: Are you sure you did not get any confirmation mail for the same?
Niranjan: I mentioned NO DESCRIPTION of change in plans
Divesh: Be rest assured, This data plan will be changed very soon to 4G plan.
Niranjan: What does that mean? Is it going back to my old plan or what?
Niranjan: No email from your side no SMS either on bill plan change.
Divesh: The new default 4G data plan will be activated very soon on your number.
Divesh: Are you online?

Niranjan: Yes
Niranjan: What is the new 4G plan all about?
Niranjan: U mean to say my old plan will be no more valid?
Divesh: You are currently under 4G_700_3GB plan.+
Divesh: In this data plan you get 3 GB allocated data every month.
Niranjan: You r not answering my question.
Niranjan: Don't be diplomatic and answer straight.
Divesh: If the usage is within 3 GB the monthly rental for the same will be Rs.700/- + taxes.
Niranjan: That will help both o[censored]s.
Divesh: Usage beyond 3 GB will be charged 50p / 1 MB.
Divesh: Are you online?

Niranjan: Yes
Divesh: So, As your credit limit is been crossed currently.
Divesh: Your services are been barred.