[Resolved]  Reliance Communications — Change of billing

Address:

Kolkata, West Bengal, 712137

I was using pro 3 dongle for last 1 year and my plan was a unlimited 10 gb plan 5 gb day 5 gb night @ 600 Rs per month. Now when reliance upgrade its cdma to 4g it was communicated to us that we need to buy a fresh dongle @ 900 and our bill plan will remain same . Ideally the entire cost of the dongle should be borne by reliance as it was his system requirements not my demand. But still ignore the same and make payment for purchase of the double.

Now without my acknowledgement how reliance change by billing plan just dropping a mail. Secondly why my unlimited plan should converted to a normal plan and charge impoperly . I got a message at 4:25 that you 100 % data was consumed and within 5 min I stopped my dongle but while enquiring customer service I came to know that my plan was 900 Rs per month and I had consume more than 300mb also which is not at all acceptable by me.

My concern is that pls stop my billing and service immediately and I am ready to pay only 600 plus taxes which is as per my agreed amount . And I want to return my dongle for which I need the money back

This is absolutely a cheating to the customer and facing several problem during transition to 4g reliance will not give any loyalty benefit to the customer

Regards
Mithun