[Resolved]  Reliance Communications — change of plan without my consent

Dear sir,

This is in reference to mobile no. [protected] which i am using from last 1 year. I ported this number from idea to reliance because i felt reliance in better but after using it i feel that reliance is not best as i witnessed many instances like:

1. Customer support is not good, i called many times to customer care for one enquiry, all the time customer care executives are very reluctant to solve the query instead they put the call on hold and after a long period disconnect the call.
2. My billing plan is being changed without my information and consent which i dont want. Every time i call customer care, they said its mandatory to change the billing plan we cannot do anything, you have to pay extra money. I said i cannot pay and i dont want to change my billing plan. They put the call on hold and after a long time disconnect the call. One time, the customer care executive said that your billing plan is reverted as per my requirement but after 3-4 days, i received the same message thet your plan is not changed and you have to pay extra money in your bill.
Now its my request to please explain me the reasons for all the misdeeds done on me by reliance. As i know, without mu consent and information, my billing plan cannot be changed, then why reliance is forcing me to pay extra and changing my billing plan.
Kindly revert with full answer to my query..

In the last, if reliance cannot do me a favour my continuing my plan, then its better to pls. Disconnect the plan, i will use some other company plan for my usage and will go to consumer court for the same as i am having all the recordings of the reliance customer care executives.

Regards,
Dr. Kapil sharma
[protected]