Reliance Communications — Change of Service Location

Address:

New Delhi, Delhi

I would like to share the following details by which you can find how a customer is treated in Mr. Anil Dhirubhai Ambani's Company by the customer care and appellate authority desk. I, Venugopal have put up a service location change on 09 Jun 2014. Till date the same has not been completed. I have made number of calls to the customer care and they informed that the complaint was closed on 11 Jun 2014. To my utter dismay, they informed the connection is shifted to the desired location. This is total bull ...without my (as a customer) knowledge the connection has been changed into my own house. I even had conversation with the technical team, floor supervisors and the billing department staff. None of them are having any idea when the complaint can be closed. Every one whom i have spoken to are neither having any idea whom to escalate nor able to give a suitable reply. Appended below are the details of some the customer care staff whom i had conversation [protected]Customer Care) 09 Jun[protected] 19 Jun 2014 - Mr. Ashish (Floor Supervisor) 22 Jun 2014 - Mr. Sumit 25 Jun 2014 - Mr. Pradish (Interaction ID: [protected]) 26 Jun 2014 - Ms. Shweta (informed the complaint is closed on 11 Jun 2014) Mr. Amit (Billing Department) [protected] (Appellate Authority) 26 Jun 2014 - Mr. Abhishek[protected] – Within 48 hrs the complaint will be closed. 28 Jun 2014 - Mr. Abhishek & Mr. Akash (By 29 Jun 2014 the complaint will be closed. 30 Jun 2014 - Mr. Akash (By 13:00 hrs on 01 Jul 2014) 01 Jul 2014 - Mr. Akash (By 05 Jul 2014 the complaint will be resolved) I escalated the issue to the next competent authority i.e. appellate authority on 26 Jun 2014. The staff who attended the call has given the time frame that any complaint received at their end would be closed within 48 hours. Till date nothing has come my way. I cant understand if a service location change is not possible, why dont you guys disclose the same to the customer. Like a fool i was wasting my time behind this issue. One thing i could realize after taking all the authorities into the loop of this mail and my previous mails also, no one is bothered to come forward and help the customer. Ohhhh... I forgot after all its Reliance Group and customers are treated like a scapegoats. After writing this lengthy mail also, i dont have any hope my complaint will be escalated. This is only to release my frustration and focus on my office work. I am in disguise when these fellows will give me a resolution.