[Resolved]  Reliance Communications — Changing data plans without my knowledge and overcharging

Address:	Nashik, Maharashtra, 422002
Website:	www.rcom.co.in

I have been using Reliance Netconnect Dongle (No. [protected]) with 5GB unlimited plan for a monthly rental of Rs.599/-. Two months before closure of CDMA services, I was recommended to upgrade to 4G plan. Before the upgrade of 4G I asked the customer care people about data plans and they clearly told me that it's going to be the same plan that you are using before. And I even got an email from Reliance about the upgrade and plan remaining the same and not to worry about it. I upgraded to 4G and purchased the Wi-Fi pod online. My 4G service got activated on 6 July 2016.

The postpaid bill for the period from[protected] to[protected] came to be Rs. – 107/- (negative; after adjustments). So the total bill payable for that cycle came to be Rs. 0 (Zero). However the E-bill for the period from[protected] to[protected] is being shown as Rs. 1970!!!

Upon enquiring with the Reliance retailer, I came to know that the monthly rental has been changed abruptly by the company and additional VAS charges have been levied upon. The plan change has not informed to me by either mail or SMS. I was assured by Reliance customer care as well as the Reliance retailer that the same data plan would continue with 5 GB unlimited plan after the upgrade. Even the Reliance 4G SIM voucher as well as the Reliance E-Bill mentions No increase in any item of the tariff for a period of 6 months from the date of enrolment under any tariff plan.

Complaint:
1. The data plan has been abruptly changed without telling me about it. No email or message or call was sent regarding the plan change.
2. I have not availed any kind of VAS from you and now you are overcharging me without giving me any kind o[censored]pdate or info.

I have been your loyal customer for a long time. Please look into the issue and solve it.

Alternate mobile nos: [protected], [protected]