[Resolved]  Reliance Communications — Changing the data plans without my knowledge and overcharging

Address:	Chennai, Tamil Nadu, 600076
Website:	Reliance

My 4g wipod got activated on August 7 and now it's been barred because I have exceeded my credit limit itseems.. I am totally shocked that my plan for 40 gb has been exceeded in a week's usage that's when the customer care people tell me that my plan is for 3gb.. and how can I get a message last night from reliance that I consumed 50% of my data when my plan is for 3gb.. I consumed 13 gb.. which basically applies for my 40gb plan.. does it even make sense? how can you guys change my plan usage without telling me about me? Before the upgrade of 4g I asked the customer care people about that data plans and they clearly told me that it's going to be the same plan that you are using before. And I even got an email from reliance about the upgrade and plan remaining the same and not worry about it. So I trusted and bought the 4g device. And now you are overcharging me without giving me any kind o[censored]pdate or info. No email or message or call was sent regarding the plan change. Why would I pay 4000 rupees for my 13 gb usage when I know my plan is for 40 gb for 1149? Reliance cannt blindly charge people to pay .. This is totally an unethical business for money grabbing. Not at all acceptable. When reliance can make your customer service people to call you 1000 times to make them buys you reliance upgrade products don't you have the courtesy to tell your customer about their plan change. Now reliance is making us adopt another plan so we could pay half of what you have charged us.. what makes reliance think that after you cheating us like we will trust with you and stay. I have been a loyal customer for 6 years to reliance not anymore.Reliance is going to lose all the loyal customers with this fraud for sure.