[Resolved] Reliance Communications — Charged for free data received for porting from reliance cdma to gsm

prash98in

Address:	Jaipur, Rajasthan, 302018
Website:	www.rcom.co.in

I would like to mention that i was charged for the data i consumed. I have received for 1month from the date when my plan got ported. Below are the details:

Gsm services start date : 11/07/2016
Message to 1925 : 13/07/2016
Mobile number : [protected]

Below are the details of my case:
A. I have visited reliance communication store at vaibhav complex, vaishali nagar, jaipur to know about data plans.
B. Representative at rcom store has confirm that my data is valid till 26th august and she also shown me the data (Approx.10 gb) in my account on the computer screen.
C. After getting confirmation from reliance comm. Representatives i have started using data on my device.

I hereby, can confirm that i did confirm reliance communication store before starting to consume mobile data.

I would like to request to waive-off the charges wrongly charged for my phone number.[protected] so that i can deposit my postpaid bill.

Ps : i also tried calling toll free customer care number 198 but could not able to connect to customer care executive saying 'cannot connect to our executive due to some technical error'.

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May 21, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2016

Reliance Communications Customer Care's response Dear Prash, The inconvenience caused is deeply regretted. We have forwarded your complaint to the concerned team. Our customer care representative will contact you shortly. Regards, Reliance Communications

Aug 10, 2016

Updated by prash98in Received call from 'RCOM social media representative' Vishal. According to him, RCOM will not be able to resolve the issue before Current bill is not generated.
I have also received a call from Jyotsna (Representative - Reliance Customer care; Phone#[protected]. Upon clearing my part, she agreed that system is showing 10 gb available data and also mentioned she has to talk to her senior before getting back to me again regarding waiver of the charges I got charged for 4G data usage and 10GB pack has been activated from today (Not sure how can I use it if I have outgoings barred as I am not paying the unbilled bill (waiting for bill to get generated first) ).

Aug 12, 2016

Updated by prash98in Follow up : After receiving number of calls from Reliance Customer care executives and explaining my case to each of them, I was offered to take 2GB data plan worth 500 Rs. and they will adjust inappropriately charged data to that. I denied and now it is 6 days my outgoings are barred by Reliance.
I referred to a TRAI article No. 308-1/2015-QoS regarding amendments in 'TELECOM CONSUMERS PROTECTION (EIGHTH AMENDMENT) REGULATIONS,[protected] OF 2015)' mentioning "Any usage beyond the limit should be with the knowledge of the consumers.".
I did not get any usage acknowledgement message unless my Unused bill reached beyond credit limit provided by Reliance.

I am going to sue Reliance in Consumer Court for hiding / providing misleading information which is punishable as per mentioned TRAI amendment.

For all those be aware of 1525. This is the number which can be used to regulate Data service charges on your Mobile phone.