[Resolved]  Reliance Communications — Charged for Unavailable Service

Address:	Coimbatore, Tamil Nadu, 641406
Website:	www.pgportal.gov.in

Hi, On August 15th 2016, I recharged my Reliance Data card number [protected] for Rs.98 ( 1 GB for 2 days). I got a message stating the transaction was successful. (Receipt id: AMIR[protected] When I tried connecting the data card, the screen displayed an Unable to connect error. I reached out to the customer care to enquire on this. The customer care associate communicated that the CDMA service I opted was no longer provided and asked me to switch to 4G. They just shut downed CDMA service without any prior notice. Since that service alone not available I asked that customer care person to refund the money that i paid for CDMA service. But they denied my request and aborted the call without providing service and also the money that i paid. He (Mr.Premkumar) abruptly ended the call when I was speaking. I called again, this time a different person picked up and gave the same answer. The person never sounded apologetic and also was not ready to provide any sort of service to me. Then i mailed to reliance communication customer support email id but there was no response for that. Then i tweeted to "Reliance Mobile" twitter account. This time their customer Care person called and ended the call without giving any proper response (Proof: Call recordings). Reliance cheated my money by charging for unavailable CDMA service. Humiliated by their customer service representatives. Finally now they are asking me to buy their 2500 Rs 4G product to get back my 98 Rs refund. It is like blackmailing me to get my own money. Don't we Indians have any consumer rights to fight against these big corporate?