[Resolved]  Reliance Communications — Charged for VAS

Address:Lucknow, Uttar Pradesh

I am Reliance User, using [protected] since long time but I am facing the problem of VAS service charges deduction frequently.So today I filled a complaint because form this month they are deducting the VAS service charges day by day.When I try to contact their Customer Care 198, first they did not pick the call when they pickup they denied and said mam as your deduction is three or two days older and we cant resolve your complaint and and when the problem is for same they they give some ridiculous excuse.So the details of the VAS deduction are mention below: 1) Deduction of VAS on 17/08/2015 2) Deduction of VAS on 18/08/2015 3) Deduction of VAS on 23/08/2015 These frequent deduction cause many mental frustration and calling 198 took more time which leads to time consumption. Thanks, I[censored] can resolve this problem otherwise ill switch to some other service provider.
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Oct 27, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2015
Reliance Communications Customer Care's response
Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Verified Support
Aug 31, 2015
Reliance Communications Customer Care's response
Dear Customer

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account and we have also deactivated the VAS pack on you number. Thank you!

Cheers,
Reliance Communications
Complaint comments 

Comments

Reliance Customer Care have not contacted me for this problem they just text me with the Service Request No.[protected] and marked to resolve in 6 hrs. But still they did not contacted me ant then last text me that to provide feed back for resolution.

This shows how irresponsible they are..not even contacted me just text me that your problem is resolved.Im Attaching the Screenshot of the messages.

Thanks

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