[Resolved] Reliance Communications — Charged for VAS | |||
I am Reliance User, using [protected] since long time but I am facing the problem of VAS service charges deduction frequently.So today I filled a complaint because form this month they are deducting the VAS service charges day by day.When I try to contact their Customer Care 198, first they did not pick the call when they pickup they denied and said mam as your deduction is three or two days older and we cant resolve your complaint and and when the problem is for same they they give some ridiculous excuse.So the details of the VAS deduction are mention below: 1) Deduction of VAS on 17/08/2015 2) Deduction of VAS on 18/08/2015 3) Deduction of VAS on 23/08/2015 These frequent deduction cause many mental frustration and calling 198 took more time which leads to time consumption. Thanks, I[censored] can resolve this problem otherwise ill switch to some other service provider. Was this information helpful? | |||
Oct 27, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 24, 2015 Reliance Communications Customer Care's response Dear Customer, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Aug 31, 2015 Reliance Communications Customer Care's response Dear Customer Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account and we have also deactivated the VAS pack on you number. Thank you! Cheers, Reliance Communications | |||
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
This shows how irresponsible they are..not even contacted me just text me that your problem is resolved.Im Attaching the Screenshot of the messages.
Thanks