[Resolved] Reliance Communications — charging extra amount by the name of activation /advance rental for post paid customer

Manisha Ghadge

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400709

My service I'd is[protected]. Called customer care to solve the issue. Everytime call get transfer to the seniors who put me on hold for more than 25 mins.. In a day I was out on hold 4 time for more than 25 mins.

I am using reliance number since last 4 years. All of sudden RCom had changed the plan without intimating me and asked to pay 600 Rs for giving better plan.. Just for activation of new plan charging 600 rs. Is totally not expectable ..

Even after paying my regular bill amount I been be threating by billing department tht if I don't pay 600 rs. Plan activation charge my service will get terminated.

Please help to solve or else again I have to search for some other escalation mode.

Regards,
Manish G
[protected]

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Sep 22, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2017

Reliance Communications Customer Care's response Dear Manish,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Aug 19, 2017

Reliance Communications Customer Care's response Dear Manish,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications