[Resolved] Reliance Communications — Cheat on offer

Parag Panday

Address:

Kolkata, West Bengal

By 11/07/15 I got a sms from the service provider .It said "recharge with 198 and get 1.5gb 3g data and 1.5gb free by 15/07/2015..Unfortunately I deleted my inbox and i have no proof of that sms without a screenshot of a pop up sent by provider with same offer.I recharged on 11/7/15 and didn't get my bonus 1.5 gb. So I called customer care of Reliance Communications and they said there are no such history of that sms or pop ups in their system. I want my money back.

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May 23, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2015

Reliance Communications Customer Care's response Dear Parag,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Jul 17, 2015

Updated by Parag Panday By 11/07/15 I got a sms to my mobile number [protected] from the service provider
.It said "recharge with 198 and get 1.5gb 3g data
and 1.5gb free by 15/07/2015..Unfortunately I
deleted my inbox and i have no proof of that sms
without a screenshot of a pop up sent by provider
with same offer.I recharged on 11/7/15 and didn't
get my bonus 1.5 gb. So I called customer care of
Reliance Communications and they said there are
no such history of that sms or pop ups in their
system. I want my money back.
My alternative contact number is [protected]