Reliance Communications — Cheating customers by not giving the benefits promised and now charging high price

Address:	Mumbai City, Maharashtra, 600014
Website:	www.rcom.co.in

Hi,

Am a customer using reliance data card form last 1.5 years, for which they charge 1100 around for unlimited 3G. I choose relaince only because of this plan. Although it was 3G net speed will be pretty good only upto browsing, download will be utter slow.

And later, in month of May i got a mail from relaince that there has been a upgrade to 4G and i was directed to buy a new device to use that 4G service. and i was promised that "All my benefits and cost relating to that shall remain same".It was clear that i need to get a device with extra cost and i can use the 4G service with same plan as earlier.

And now after purchasing the plan was changed from Unlimited 4G plan as promised to 5GB 4G for Rs.1100(the amount which i was paying earlier). This is ridiculous. First with out any intimation they changed the plan without intimation. If i had known that my plan will change i would not have upgarded for 4G atall.

Like me now every other customer is suffering from same issue, this is unacceptable.

I would like this forum to please direct the reliaince communication to offer benefits as promised to all customers and pay the damages for this irresponsible gesture towards customer.


Am here attaching the details of information received for me via email about the upgrade of plan.