[Resolved] Reliance Communications — Cheating customers to migrate to 4G with false information by customer care

srinivas putta

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560022
Website:	Reliance Communications

I'm existing customer of reliance net connect+ #[protected] from past 05 years.
I received so many calls from customer care for migrating to 4G. To attract customers they are given false information.
Actually i paid Rs.3001/- and getting 1GB 3G data for lifetime. Without prior intimation they disconnected my net+ card.
Before i migrate to 4G i was taken confirmation from customer care and she told the same benefits will continue after migration. To migrate to 4G Wi-Pod i spent Rs.2699/- and to activate the Wi-Pod more than 50 times i called due to the executives does not know knowledge to resolve the problem. I never seen this kind service because whenever I called they put in hold more than 45 mins and disconnected the call automatically. Some guys are telling escalating your complaint and it will resolved within 02 working days. But none of one called me and not resolved my problem.

After activation i did not get any balance in my account. Now they told, there was not possible to give every month 1 GB 4G to you.

One of the biggest telecom services in India giving worst service to customers.

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May 22, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2016

Reliance Communications Customer Care's response Dear Srinivas,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Sep 05, 2016

Updated by srinivas putta I was received a call from customer service team, but they are already fixed what the benefit will give. To existing customer giving some core balance only, but not continue the old offer.

They agreed about to attract to existing customer given false information to migrate to 4G. And also they are giving some core balance, but it was not added. Taken complaint on DT: 02.09.2016, but till date the problem was resolved. Like this i was given so many complaints, but none was not given call back to resolve the problem.

Dear people,

Be aware of calls from service team, to achieve the targets they are giving false information.

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Comments

Abdul Kafi Akand

from Kolkata, West Bengal

Mera sim active nahi ho raha hai kiu 22/8/2016 me mene 4g sim laya hu lekin ajtok mera sim active nahi ho raha hai...plsss help me

Praveen K Verma

from Mumbai, Maharashtra

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

praveen74

from Thiruvananthapuram, Kerala

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc