| Address: | Dhanbad, Jharkhand, 828129 |
| Website: | www.rcom.co.in |
To,
Reliance Communications Customor Care
I am using reliance CDMA number [protected] i recharge it with 140 rs
and 82 rs tariff one week before after a long time hoping that i will
enjoy cheaper call. After 2 days (10/04/2015) i got message of
deduction of 5-5 rs for some xyz service which i never activated i
hope you could understand that i am technically so sound to know how
to operate mobile and don't think that i activated it by mistake as
tell by your customer care. I call to your customer care on 198 and
tell my problem he just reply sorry i can't do any think you have to
do bla bla to deactivate your service i ask him i did not activate
any service so why i deactivate it i request him to transfer my call
to his senior i again explain my problem to him and tell him either
you return my money or not you just guarantee me that you will not do
such a cheating in future so that i can continue to use this number
rather than wasting my 1/2 hr. time every day after office for refund
of 5-10 rs. He assure me that no service is activated on your mobile
now and no further such money will be deducted from your mobile and he
also refund my 10 rs and the total balance in my mobile is 120 rs. at
that time.
After that went out of station (10/04/2016) for three days and keep
this mobile in almirah by keeping it switch off ( this is my
secondary number), after 3 days when i came back today and check my
balance only 15 rs. left in my account i am totally frustrated and you
think my mental condition. I call to your customer care immediately
and talk to Mr. PRITIRANJAN after 10-15 min wait after telling all
issue in 5 min explanation he reply in only one sentence " Sorry sir
mai kuch nahi kar sakta 24 gante se jayada ho gaye hai" and
disconnected my phone. Now i want to tell this the hell service you
are providing you the people cheating your customer and we are
helpless. I don't know what action you are going to take but i will
try my best to raise my issue. This is not matter of 120 rs. there are
no. of operator in market some will be definitely fare to there
customer but you can't allow to do this type of foul play.
--
Vikas Kumar
Mob: [protected]
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