Reliance Communications — closing account

Address:

Bhopal, Madhya Pradesh

Dear Sir, I am Dr. Prashant Baredar using your Tariff plan HSDDATA_MP and my Net-connect No is [protected]. I have registered my request on 10th Jan 2015 (Request no.[protected] to Customer executive Ms. Bithi for closing my account. She insisted me so many times that don’t close it give it to someone, but I strictly told that I want to close my account. She told me that within 7 days it will be closed. After 7 days, I again called customer executive that yet my connection has not been closed. He told me that it will take 15 days to close. After 15days again I called customer executive Mr Kausar and asked about not closing it. He told that connection has not been closed but status of request is showing that it has been resolved. He told that he has again registered another request for closing account (Request no.[protected]it will be solved in another 15 days. Dear sir, I want to raise certain points, 1) New connection can be obtained from any Reliance stores but authority for closing connection has not been given to any Reliance stores. Moreover procedure for closing account you have made very difficult so that anybody can not close connection easily. 2) New connection can start within 4 to 6 hours after applying. But for closing the connection you take 15 days time. After that also you are not closing it. 3) Your My Services customer care is also not working. There it is written that specify category but no options are given. Without which it is not accepting request. 3) This is total cheating marketing strategy. You are mentally torturing me. I will expose it in leading news paper. Take appropriate action immediately otherwise I will go to each and every platform like TRAI, consumer forum, Leading News paper, Human Right Commission etc. Dr.Prashant Baredar Mobile No.[protected] [protected]