[Resolved] Reliance Communications — Closing complaint without solving the issue | |||
Instace 1: I have bought a Reliance Wi-pod data card ([protected]) on 3 July from ZR communications Marathalli Bangalore. From the day one I am experiencing poor speed and I logged complaint. I did get a complaint number from Reliance[protected]. I did received the call from the technical team to know my location and they assured that the issue will be resolved. When I checked I found that the complaint ticket is already closed.I still experience poor network speed. I contacted the reliance customer care through chat. I asked the advisor to reopen that complaint. He said he cannot. Then I asked him to open a new ticket and keep that open until the issue is resolved. He denied my request to open a new ticket and told me he will not be creating a new ticket as they have already created one. How this can be done, Customer has a right to keep a problem ticket open if the problem is not solved. Reliance customer care informed me that this will take 90 to 120 days to get resolved, what should I do till that time? I purchased the datacard as I needed one. How can I wait for the issue to get resolved in 90 to 120 (Almost half year). This is not at all acceptable as a customer who will be paying for the service. Now: Reliance still closed my new complaint[protected]. When did I confirmed that the issue is resolved. You again closed the ticket[protected] without asking me to close it. The slow speed issue is still there and it's not been resolved. I don't understand why you are in a hurry to close the ticket. I want the ticket to be kept open until the issue is resolved completely. If you cannot reopen the ticket open a new ticket but I want this issue to be resolved. Was this information helpful? | |||
Aug 2, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 08, 2015 Reliance Communications Customer Care's response Dear Prashant, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||
2 Comments | |||
Comments
Customer care executive lied to me when I called this Sunday.I can see that the complaint is closed but the customer care supervisor I spoke to lied to me that the complaint[protected] is still open.I asked him my complaint should not close until the problem is solved. When I did a chat with reliance customer care the person told me that the complaint is closed. Why did the supervisor lied to me?
Reply
Will this be resolved ever? Will reliance customer care people stop lying to me that they tried contacting to me? What does the fair practices manual of Reliance communication states about Service provided to customer standards? What happened to my complaint[protected]?
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