[Resolved]  Reliance Communications — Closing complaints without solving the Network/speed issue

Address:

Bangalore, Karnataka

Instace 1: I have bought a Reliance Wi-pod data card ([protected]) on 3 July from ZR communications Marathalli Bangalore. From the day one I am experiencing poor speed and I logged complaint. I did get a complaint number from Reliance[protected]. I did received the call from the technical team to know my location and they assured that the issue will be resolved. When I checked I found that the complaint ticket is already closed.I still experience poor network speed. I contacted the reliance customer care through chat. I asked the advisor to reopen that complaint. He said he cannot. Then I asked him to open a new ticket and keep that open until the issue is resolved. He denied my request to open a new ticket and told me he will not be creating a new ticket as they have already created one. How this can be done, Customer has a right to keep a problem ticket open if the problem is not solved. Reliance customer care informed me that this will take 90 to 120 days to get resolved, what should I do till that time? I purchased the datacard as I needed one. How can I wait for the issue to get resolved in 90 to 120 (Almost half year). This is not at all acceptable as a customer who will be paying for the service. AUGUST 7: Reliance still closed my new complaint[protected]. When did I confirmed that the issue is resolved. You again closed the ticket[protected] without asking me to close it. The slow speed issue is still there and it's not been resolved. I don't understand why you are in a hurry to close the ticket. I want the ticket to be kept open until the issue is resolved completely. If you cannot reopen the ticket open a new ticket but I want this issue to be resolved. SEPTEMBER 7: You again closed my complaint[protected] without solving the issue. I have not recieved any reply for the complaint I raised before. Will you be able to resolve this ever? I will not make any payments untill you resolve my speed issue.