[Resolved]  Reliance Communications — Closure of connection and payment confirmation

Dear team,

I have requested for closure of the 3g dongle (No.: [protected]), as reliance is mandated to upgrade to 4g with new instrument, which i need to pay again and 3g which purchased from them will be replaced. Closure request has been given in chennai, west tambaram reliance store. They have not provided any confirmation on closure (In july-2016, for this i had visited thrice first time they told their entire system is down they will not do anything, second time they told to contact customer care, third time only they accepted the closure request without acknowledgement) as they told will be receiving sms confirmation after the customer care call on reason for closing. I told customer care also to close my connection. Till this i was in rs. 688 plan including tax.

I have paid bill till july end.in sep-2016 for august bill they have asked to pay rs.2080, they told they are calling from customer care and sent only the summary through mail, did not provide any details. I have asked for breakup details, they did not provide.

Later in jan they sent sms saying legal action will be taken please pay the amount and asked to contact some lawyer, discussed with them and they asked to pay rs.630 through online on 7th jan-2017, they told they will close this issue. I paid on the same day and sent the receipt to that lawyer and customer care.

Payment details are,

Company name: reliance communications ltd mobile number: [protected] customer account no.:[protected]
Payment amount (Rs ps): 630.00 charges (Rs ps): 0.00 discount (Rs ps): 0.00 total amount debited to your card (Rs ps): 630.00 payment date: 7 th january 2017 transaction identification number:[protected].

Now reliance communication team is saying not paid the amount rs.830. And some one called and he is threatening he will go to court (He told his name as gautam with mobile number [protected]) where i need to pay around 8000 to 9000 asked to go to reliance showroom and pay immediately, i told i have paid rs.630 through online, he is not listening. I told i am in work and i may not be able to go to reliance store and even the store is not responding to any queries.

I will send relevant communication mails related to this issue. I am unable to attach here.

Thanks & regards
V. Sivakumar
Mobile: [protected]