Reliance Communications — Complaint against incorrect mobile bill & overcharging for reliance postpaid connection : mobile no [protected]

Website:

rcom.co.in

Hello Sir/ Madam,

This is Angshuman Das, willing to place a complaint against incorrect Mobile Bill & overcharging (even after discontinuing the services) through the consumer Forum.

I was using Reliance postpaid connection for last 2 years, but because of poor service and network availability, decided to discontinue the service recently. Accordingly the connection had been barred from both outgoing & incoming calls [outgoing was barred from 12/06/2015, & incoming was barred from 12/11/2015], yet monthly bills are constantly coming up. I am also getting charged for incorrect roaming services, which is unexpected and improper for the Tariff Plan /service I was using.

After repeated requests to Reliance Customer Care and all different authorities, neither the issue got resolved, nor I have got any response from their end, Instead, I got an incorrect amount of Rs 1441 to pay.

Recently I am getting unexpected threat calls and emails [from solitairesdelhi.[protected]@gmail.com] causing much harassment and other threat. [Even though these calls ond emails does not seem to be genuinely from Reliance but they are taking Reliances's name!! ]

All the important information and references of my earlier emails sent to Reliance are mentioned here-

My mobile no. [protected], a/c no[protected]
Tariff was : freedom 350 (1000 local & STD calls, Unlimited data, & 200 SMS)

Reference of emails I sent to Reliance so far, asking to send the correct bill and resolve the issue

1) On 12/7/2015, Subject: Requesting for disconnecting of mobile network
[email sent to ]

2) On 12/14/2015, Subject: Re: Requesting for disconnecting of mobile network
[email sent to ] since no response received for earlier email sent on 12/7/15

3) On 2/4/2016, Subject "Complaining against not resolving wrong billing & continual mischarging"
email sent to
rtlappellateauthority.[protected]@relianceada.com,
rtlappellateauthority.[protected]@relianceada.com,
rcomappellateauthority.[protected]@relianceada.com,
rcomappellateauthority.[protected]@relianceada.com

4) Again on 2/5/2015, Subject "Complaining against not resolving wrong billing & continual mischarging"
email sent to
rtlappellateauthority.[protected]@relianceada.com,
rtlappellateauthority.[protected]@relianceada.com,
rcomappellateauthority.[protected]@relianceada.com,
rcomappellateauthority.[protected]@relianceada.com


Please forward this complaint to Reliance Communication authorities or help me in getting the overcharge issue resolved and settlement happen.

Thanking you,
Angshuman Das
46 Masterda Sarani, Flat 3/C
Kolkata 700079