[Resolved]  Reliance Communications — Complaint regarding deduction of credit balance by "Sudden Lapse" on my prepaid mobile no. [protected]‏

Address:

Chandigarh, Chandigarh

This is with reference to my complaint regarding two deduction of my credit amount that has been made by reliance Rs.79/- on 30th of April 2014 and Rs.96/- on 7th June 2014 because of some of their internal procedure of sudden lapse( in which without the mistake of customer the balance will get deducted). I have contacted the customer care @ *333 on many a times during this period and also informed them through email. Once, They have approved my first debited amount of Rs. 79/- on email but it was never credited to my account in real. Everytime when I asked them to refund back my money, they have told me that this is due to sudden lapse in which due to some system issues the money get debited from customer account and he has to reclaim back in 3 days.Now my question is why should I have a timeline to get my MONEY refunded to me. This is loot. What if I am not able to check my balance/ or I am on tour or I have did not use my phone for those 3 days etc. Who are they to give us timeline due to their system inefficiency. They took my request too casually. I even have recording in which I have spoken to two CC executives, but both of them has clearly denied to refund money, because of the above given complex procedure to rob the customer. I would like to request you to take action against them asap.