[Resolved]  Reliance Communications — Complaint request id no 60912237

Address:

New Delhi, Delhi

Hi Team, I am using Reliance GSM for last 4 years and my call rate is Rs.1.20/call for 3 minutes irrespective of I will disconnect the call with in 10 sec, 20 sec or in 1 min, 2 min the charges will be Rs.1.20 only for first 1 sec to 2 min 59 sec and so on Rs.1.20 will be charged in the multiple of 3 minutes. Now when I decided to change the network with same number i.e using MNP, I received a call from reliance representative to do not switch the network provider as he told me that there is an offer for you that for next 6 month my call rate will be .30 paise/minutes local and national which will be activate in next 48 hours and the subjected request ID is saved in reliance system on 4-oct-15 at 1717 hours. Now till the time same call rate is not changed and reliance is charging Rs.1.20/call for 3 minutes (48 hours is already passed) Also talked with Sangeeta Yadav, Floor supervisor of Reliance customer care and she has confirmed me that by 1200 noon today call rate will be get changed but unfortunately again I am facing the same problem and my complaint is not resolved. Kindly take up my issue on priority basis and try to resolved it on most urgent basis. Thanks & Regards: Ankit Srivastava +91-[protected]