[Resolved]  Reliance Communications — Connection suspended without prior information

Address:

Thiruvananthapuram, Kerala

I currently run a Thunder1099 plan from Reliance Communication. I had a major issue where in I literally had no working connection for the duration of a month during the Jan - Feb period, and after numerous calls and series of complaints it was rectified only in February. I had requested them to extend this one month period to compensate for the one month that i had no working connection. To this there was no response. The issue at hand is however another matter. I travel quite a lot and i just reached back home today morning from my travel to the United States, only to find that my connection had been suspended. When i spoke to a customer care executive at 5.30am (i made the call immediately after i reached home from the airport), i was told that i had not paid the bill amount and so the connection has been suspended. I was shocked. He told me the connection has been suspended since 27th June 2015. I pay the bill on a half yearly basis and the prepaid bill amount i had paid for was for the period starting from 10th Jan 2015 upto 9th July 2015. On further questioning they state they cannot access the previous bill and that they only have access to the latest bill and that my connection was suspended because my credit amount had been exceeded. This is outrageous. The new bill i received was dated on 28th June and its for the period of 10th July 2015 to 9th Jan 2016 (this is clearly stated in the bill). Also the due date for the bill is 15th July. What i do not understand is on what basis did they disconnect my connection and why was i not informed on this earlier and before disconnection? The previous bill amount was paid in full. I have attached a copy of the old bill period and paid receipt and also the new bill period. Reliance Communications is becoming more money oriented, not that they weren't before, but this time they are trying to push customers to pay more. The customer care executives were very rude over the phone and not one were wiling to understand the situation and work out the issue accordingly. I have lost all interest in this service provider. I had stuck with using their services even after a many people had suggested i discard the connection because of the poor service. I will no longer pursue this connection unless this is rectified in 1 day.