[Resolved] Reliance Communications — Continuation o[censored]nauthorised charges even after complaining

[Resolved] Reliance Communications — Continuation o[censored]nauthorised charges even after complaining

N N_12022017 from Kolkata, West Bengal

I have made complaint for unauthorised charges being deducted from voice balance maintained with the company. They are charging for the so called services which I don't know which service the company is giving and what is the purpose of that unwanted service. I received a call asking me to provide my bank details so that the amount can be deposited to the bank account. Here I could not understand when they are deducting from voice balance, why they can not give credit in that account. Last time in March 2017 the unauthorised charges were reimbursed by way of crediting in the voice balance amount. Further there must be some system so that customers are not harrassed. My mobil no. is [protected]. After deductiion the amount remains 2.22p only Was this information helpful? No (0) Yes (0)
Jul 1, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. May 28, 2017 Updated by N_12022017 I could not understand as to the charges deducted by m/s reliance communications from the bal amount. I had balance of 27.22 and did not make any call to any where. What i find that the company is giving slow poison to its customers by charging rs. 1.00 ; 2.00 ; 3.00; under different heads as service charges for...... This service where as the customer even does not know about any type of service given by the company. My account balance shows at rs. 5.22p after deduction of rs 3.00 yesterday. I yet to understand about the charges made. Therefore i request to reimburse all the unauthorised charges made For rs. 22.00 in my mobil no. [protected]. Verified Support May 29, 2017 Reliance Communications Customer Care's response Dear Customer, Please give us some time, we'll get this checked at our end and revert back to you with an update on this. Regards, Reliance Communication. Verified Support May 30, 2017 Reliance Communications Customer Care's response Dear Customer, Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you! Cheers, Reliance Communications
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