[Resolved] Reliance Communications — Continuous deduction o[censored]nidentified charges from my mobile number [protected] | |||||
Hi Team, My balance is getting deducted continuously from my mobile number [protected]. It is getting deducted in every 3/4 days, for Rs. 3 each time. Each time it gets deducted, I received message like - 'Amount charged for VAS USSD Services Rs:3.00' It is happening for a long time. For example amount has been deducted on 11/11/2015, 03/11/2015, 29/10/2015, 26/10/2015, 21/10/2015, 16/10/2015, 08/10/2015, 30/09/2015, 25/09/2015, 19/09/2015, 27/08/2015, 21/07/2015, 16/07/2015, 11/07/2015 etc. Amount has been deducted beyond these days as well, but I have messages on these dates about the deduction. When I contacted your customer care executives, they were unable to provide any information or solution for it. Rather they asked me to send a message to 121 typing 'STOP' to stop all the VAS services active in my number. I did the same, but received a reply that no VAS is currently activated in this number. So why my balance is getting deducted? This is really very poor service from reliance. Please provide resolution at the earliest. I have not received any response from reliance customer care after raising complaint. I can easily switch to another operator, but what about the theft done by reliance? This is the most unreliable company in India. Regards, Avijit Was this information helpful? | |||||
Oct 26, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Nov 17, 2015 Reliance Communications Customer Care's response Dear Avijit, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Nov 18, 2015 Reliance Communications Customer Care's response Dear Avijit, Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you! Cheers, Reliance Communications | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I would also like to inform you that the number - [protected], from which amount is getting deducted - is being used by my mother. So if you want to call me, please call to my alternate number - that is - [protected].