Reliance Communications — Conversion from Postpaid to prepaid.

Address:

Bangalore, Karnataka

I was using the post paid services of reliance in the form of Reliance Netconnect data card No. [protected] and one month back I have initiated the conversion of Reliance Netconnect data card from post paid to prepaid and as per the process I have cleared the outstanding ammount and also I have submitted the required documents. Its a month now and my no. is converted to pre paid but when I am trying to activate the same it is asking me for the 9 digit PIN no. I have called the customer care several times and as per them the 9 digit pin no. is the numbers in the RSN no. so I tried with the same but no luck its again giving the message "No. could not be activated please contact customer care for further assistance". I am also feeling sorry for my self after using the services of such service provider. also I want to request everybody not to go for the reliance services because they don't care about thier customers. For them customers are the way to make money only they dont care about the harrashments and the difficulties which customers are facing.I just want to make the complaint against the Reliance. Following are the mails which I have written to the Reliance customer care and you can see the only system generated replies only.RE:'Reliance=[protected]' Postpaid to Prepaid : [protected]Inbox xNetconnect.[protected]@relianceada.com Oct 14 (5 days ago) to meDear Mr. Mawai, This is with reference to your e-mail dated October 13, 2014 for your Reliance Netconnect+ number [protected]. We regret the inconvenience. We have taken up your issue and will get it resolved on priority. Once the mentioned issue is resolved, we will notify you via e-mail or Phone call. We request your co-operation in this regard. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Nutan SonkarOfficer - Customer CareReliance Communications Limited Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you From Registered no From Non-Registered Phones Website / Email support*355 30335555 /[protected] Website: www.rcom.co.inEmail: Netconnect.[protected]@relianceada.com Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 19:00 Hours for assistance. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. Request: For us to receive your email, please limit the email size to 5 MB (Maximum). The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----From: Manoj Mawai (manoj.[protected]@gmail.com)Date: Monday, October 13, 2014 11:19 PMTo: [protected]@relianceada.com ([protected]@relianceada.com)Cc: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)Subject: Re: 'Reliance=[protected]' Postpaid to Prepaid : [protected] Dear Team, Its 5 days and I have not received any response from your side and this makes me very disappointed that I am using the services of the providers who are even dont care about thier customers.My Datacard [protected] is get converted to prepaid but now whenever I am trying to Activate the same its asking for the 9 digit PIN no. so I am requesting you to please look into this.I have submitted all the documents and I have cleared the outstanding bills.Please look into this otherwise I have to go for the Consumer form and I have to file a complaint againset reliance for harashment and I will post my experience in my organization and all sociel sites. So that other should think before going for any Reliance products.Thanks & RegardsManoj Kumar Mawai[protected]Certified for IBM Tivoli SoftwareOn Wed, Oct 8, 2014 at 9:53 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote: Dear Mr. Mawai, This is with reference to your e-mail dated October 07, 2014 for your Reliance number [protected]. Please note that we are sending your communication to (netconnect.[protected]@relianceada.com), Customer Care unit of netconnect+ for further assistance. One of our Customer Service Representatives will respond to your query shortly. For any queries pertaining to netconnect+, we request you to write to above mentioned E-mail ID in future. Assuring you of our best services always. Thank you for contacting Reliance Customer Care. Warm regards, Umesh Kumar Officer - Customer Care Reliance Communications Limited Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you From Registered no From Non-Registered Phones Website / Email support *355 30335555 /[protected] Website: www.rcom.co.in Email : Netconnect.[protected]@relianceada.com Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 19:00 Hours for assistance. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. Request: For us to receive your email, please limit the email size to 5 MB (Maximum). The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Manoj Mawai (manoj.[protected]@gmail.com) Date: Tuesday, October 07, 2014 10:33 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Postpaid to Prepaid : [protected] Dear Team, I have visited to the Kalayan nagar Reliance store to convet my relainace netconnect : [protected] and I have cleared the outstanding ammount (Reciept No. S[protected] also I have submitted the required documents i.e. One passport size photograph, Address proof (Rent aggrement copy) and Identity proof (Passport Copy). Executive from the reliance store gave me the application No.[protected] only and told me to call on [protected]. When I called on [protected] executive told me that the data for my account is not available so call again later but when i called again the call is not going to the executive. I have tried the same several times. I have also tried the customer care no.[protected] but no luck there also to speak with executive I request you to please log my complaint and also process the conversion of postpaid to prepaid for my reliance netconnect [protected]. Thanks & Regards Manoj Kumar Mawai [protected] Certified for IBM Tivoli Software