[Resolved] Reliance Communications — Customer service is appalling and its getting worse day by day

Tuklai Sen

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka, 560024
Website:	www.reliance.co.in

Hi,
This is to inform that I am a customer of Reliance Communications since 2003.I have got many issues with your company as last night dated 12.12.2016 I have issued an complaint with the reference number:-[protected], I was promised to receive a callback from one of your manager today dated 13.12.2016 within 12:00 PM IST.

I have not received the same as now a days your customer care is just full of liars.I have then tried to call your customer about the update but again I was not connected stating there is an technical issue.

I then tried to communicate online by the webchat help and the advisor Mamta who was on the other side of the chat was very very adamant and rude as she clearly denied to escalate the case to her supervisor.

I am just fed up with your service and the way all customers are treated.Its just a bunch people who are waisting customers valuable time.

I request you to please look into this ASAP

Regards
Prasenjit Sen

Was this information helpful?

No (0)

Yes (0)

Feb 1, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

Reliance Communications Customer Care's response Dear Prasenjit,

We are so sorry and highly regret the issue faced by you. Would request you to please visit: http://bit.ly/1cmd6ds from a computer and register your complaint. We assure you that our representative will get in touch with you shortly.

Regards,
Reliance Communications