Reliance Communications — Data Benefits not credited

Address:

New Delhi, Delhi

Concerned Reliance Mobile number: [protected] Dear Team, This is to inform you that i had been trying to contact customer care since 15th of November regarding some issues i had been facing with my reliance SIM but of no use, at first nobody picks up the call and if someone by mistake picks up the call he give weird excuses regarding every problems. let me highlight the resolutions given to me all the time to my problems:- 1) Whenever i m moving out of my location in nangal raya delhi my reliance SIM is showing to be in roaming?? Resolution Provided : Sir we are repairing our network u continue using if SIM shows in roaming balance wont be deducted. Now i had purchased this SIM mainly for 3G, now if the SIM shows roaming 3G does not work. 2) I had recharged on 19th November 2013 with Rs 123.00 under which i was supposed to get 1 GB data free but i had received only 500 MB. Resolution Provided: Sir there is temporary technical problem going with the system kindly call after some time. this is the kind of customer service reliance giving to its customer's, actually they are bothered about all the money they are collecting and not about the customer's. other people are also facing the same problems and hence are left with no choice but to move out of reliance. if my problems are not resolved i will move out of reliance and will make sure that my friends do not purchase SIM of reliance who are just fooling innocent customers. The matter will also be highlighted in social media... hoping a positive reply from your side. Regards, Rahul Singh number - [protected] **************** Reminder no 1 *********************** <<<<<<<<<<< till now resolution not given <<<<<<<<<<<<<<<<<<< Reliance is really the most downgraded company in india because it has proved itself. Somehow call went through and i was connected to reliance complaint helpline a SR was raised from there side and at 6:00 PM in the evening i got message that the SR has been processed.When i checked my 3G balance it still showed 410 MB ...Where are my remaining 500 MB which executive said that will come in 6 hours... STOP HARASSING YOUR CUSTOMER'S and making them fools... SR raised on 21st November 2013 :[protected] at 2:31 PM SR Closed on 21st November 2013: - at 6:30 PM. When i called at 8:30 PM at 198 again the same response " Sir we are facing technical problem in our systems". Its time to move out of reliance and take the issue to the notice of TRAI. Regards, Rahul Singh number - [protected]