[Resolved]  Reliance Communications — Data card got non functional under guarantee period sent complaint got reply but no action

Address:	East Godavari, Andhra Pradesh, 533005
Website:	Reliance communications

I purchased the Data card of reliance on 17th
March, 2015, using after a period of 3 months it was not
working, so I gave that for service to Ensure support
Service India Ltd, 24442, Military Road, BHANUGUDI JUNCTION,
KAKINADA, Tel No :[protected]. VAT NO ARMPM67401, CSTNO
ARMPM67401ST001
Work order No: KAK/ZM/15/00024, WO Date : 13 Aug 2015,
Serial no:[protected] ME ID NO
A00000389D89D84,
Call type : WARRANTY Model AC2739/Reliance
Category DATACARD ONLY
Problem code : DEAD
Accessory: NA
Physical status GOOD.

From them I got the reply as shown below

Dear Mr. Murugan,
We acknowledge your e-mail dated October 09, 2015received at Reliance Customer care.Please note that we are sending your communication to
(netconnect.[protected]@relianceada.com), Customer Care unit of your product for further assistance.One of our Customer Service Representatives will respond to your query shortly. For any queries pertaining to your product, we request you to write to above mentioned E-mail ID in future.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Khan Abdul Malik.
Officer - Customer Care.
Reliance Communications Limited
But till today they have not given the replacement of Data card and also not responding in phone.