Reliance Communications — Data card : netconnect +

Address:	Bangalore, Karnataka, 560045
Website:	www.rcom.com

New data card is not connection & disconnected from rcom
Dear sir/madam,

I am guru, i have got a reliance data card one year back (Net connect – reliance no : [protected]), last 2 months i am not able to connect to internet. We have paid all the bills till july 2016.

From customer care they have asked to migrate from 3g to 4g. We told, we do not want to migrate, we have just a year back only got a new data card. So we are not interested to go for new connection and any new plans.

From 01 aug 2016 onwards the data card is not connecting to internet. We have asked customer care, they have asked us to check with nearby reliance store.

We went to reliance store and asked them to fix it, so we can connect to internet. They responded that, this data card will not work anymore, you have to buy a new data card and go for new plan.

And they told that, if you are not buying & migrating to new plan for 4g you will automatically got disconnected form reliance netconnect network. And also it got disconnected and cancelled reliance datacard accounts.

But we are getting bills for un-agreed plan for new mobile 4g sim and new monthly charge.

Concerns :

1. We have got the data card one year back – why it is not supporting the existing plan for existing customer. (It is new one)
2. We are getting bills for not used connection for aug 2016 & sep 2016

We need :

For point 1 : we have got the data card for rs 1, 800/- a year back. Please refund the amount against the data card.
We are not able to connect internet for 2 months for that you have to pay compensation.

For point 2: for suspended account we are getting bills for that we are getting calls from reliance customer care asking for money to pay. :

1. Without our agreement – you have disconnected the connection – we need compensation for that and
2. Calling and giving trouble to us for that you have to pay for compensation.

Regards,
Guru.