[Resolved]  Reliance Communications — Data card no:[protected]

Aug 23, 2016

Updated by babu69721 to m/s reliance communications
sirs
reg: data card no.[protected]
1) in the month of july'16 your service was not there for 15 days due to 4g upgradation. but have raised full month bill of rs.1143/-. i have paid the same without enjoying your services for 15 days.
2) from 18th of july your 3g services resumed but was working with speed 25 kb only. hence i have used only 3gb data only (as per your reliance home website)
3) from 1st august you have launced 4g, but unfortunately my sim was not activated up to 10th.
4) after 10th i have used only 771 mb of your 4g services. i have your auto message also.
5) now you have raised a bill for rs.1418 stating that i have used 52gb of 3g data and 780 kb of 4g data which is totally false.
6) you know very well that your 4g services started after big struggle. the customers were affected the most.
7) the bill raised by you totally incorrect.
8) my plan is 999 unlimited plan. you have not intimated the new tariff or apportioned 4g limit to the the customer.
9) as a customer i have every right to receive informations and notifications.
10) your customer care no *355 gets disconnected automatically when i choose to speak to your representative.
11) i was not able to give any service request over relianceada myservices website, since those menus were disabled.
12) i am your first customer from 2002 - purchased my first mobile from 'shri dhirubhai ambani'
13) i am totally unhappy to see the your billing and service standards.
14) if such strong customers like us start spread the message to the public - remember 'one satisfied customer will bring 10 customers - one unsatisfied customer will spoil 100 customers and the new will be spread to all public'.

i have some respect for your company since i am a long standing customer.
kindly waive my bill amount and cancel the data card connection.
Regards,
kgs

Oct 13, 2016

Updated by babu69721 my mobile no.[protected]
k g srinivasan