[Resolved] Reliance Communications — Data pack issue

pankajsah88

Address:

New Delhi, Delhi

Hello, I have recharged 2g data pack Rs 51 for my number ([protected]). But then the mobile data is not connecting. I have been facing the problems since 5th Sep 15. It has been 3 days and am facing same issue. I am able to view data balance by dialing *111*1*3# but not able to use the data. I searched for customer care number to contact reliance but then I am not able to find one to speak directly with the customer support person. i have got the Settings but still not able to connect . I tried to call 198 but did not receive any response. I have faced many issue with reliance but were resolved in a day, but this issue is still pending and it is going to be 4th day. this time I am very much dis satisfy with you all. I did not expected this from you all. I am sorry to say, if the following problem on going than I have to switch to other network provider. Kindly give solution for this ASAP. Thanks and regards.

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Oct 30, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2015

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Sep 22, 2015

Reliance Communications Customer Care's response Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications