[Resolved]  Reliance Communications — Deactivating my number just because some other person has not paid his bills

Address:

638003

Date of incident: 16.12.2016
client number : [protected]
description of the incident:-

I am extremely feeling bad on the way reliance customer care service is behaving, i have called more than twice and they made me waited for more than 30 minutes for connecting to supervisor regarding the calls barred on my number [protected]., have called more than 10 times speaking to various persons on *222 & they just say tht they will transfer other numbers like [protected], [protected](manager of perundurai road, erode nobody attended the calls), 2222556 but no one is helping out me
they say tht someones's number [protected] has the same address of my phone connection's address and tht person has not paid the bill amt and if i want to reactivate my phone number [protected] which is been used from almost a decade and been paid without any overdue's till now, then i have to pay a sum of 3000 for tht another number to activate my calls. its like some one else is using some fake id's or wrong addres proof on my address, because i know there is no such person named VIJAY CHAJJER on my home's address and i neither related to tht number nor the person and if tht person doesnt pay the bill in wat sense you barr my phone number's calls.
how can even the company think of doing that, the names are totally different and the address too would be different. there's no such relation between me and the other number, you can further go ahead and penalise the person but you cannot just deactivate my calls just because he is using my address or a fake ID.
i request you to re activate my phone number [protected] so tht i could get calls and make calls and dont loose business at this period, even after the payment of my bills are cleared and kindly recheck the issue completely from the identity proof given on the time of activation of his number and the person's other contacts or calls made or email id even i shall try to figure out this person to help myself and the company out of this kind of cheatings.
PLEASE TAKE A STRICT MEASURE ON THE PERSON VIJAY CHAJJER AND ON HIS NUMBER INSTEAD BARRING CALL OR TROUBLING OR DE ACTIVATING THE NUMBER OF SUCH PERSON WHO IS PAYING HIS BILLS ON TIME, SO I REQUEST YOU AGAIN TO ACTIVATE THE NUMBER AND CALLS ON [protected].
for any other query kindly contact on my phone number [protected] and email id is [protected]@gmail.com